FAQ

Question 1

How is sales tax calculated?

Answer

Sales tax is collected on all orders based on the buyer’s state.

Question 2

When will my credit card by charged?

Answer

Credit cards are charged during the check-out process

Question 3

Can I change or cancel my order?

Answer

We can change or cancel your order prior to shipping. Please contact admin@madameadassa to cancel or change an order.

Question 4

How do I check on the status of my order?

Answer

We recommend that you create an account in order to view your order through-out the process.

Question 5

What payment methods do you accept?

Answer

We accept all major credit cards.

Question 6

Can I return a final sale item?

Answer

Sorry. Final sales are non-refundable

Question 7

How do I return an item?

Answer

You will need to request a return authorization number in order to return any orders to us. Please place shipping label on the outside of package and drop-off at any Fedex location.

Question 8

What is your return policy?

Answer

We only accept returns of unworn, unwashed, & undamaged merchandise with all tags still intact. Items must be returned within 7 days of delivery date in order for a refund to be processed.. We do not accept returns for jewelry, body suits or final sale items For all other returns, please contact: admin@madameadassa.com to request a return authorization number Please note: returns will not be accepted without a return authorization number Goods must be postmarked within 3 days of authorization Shipping charges are not refundable We only accept returns for items purchased on madameadassa.com

Question 9

How much duty/tax will I have to pay for international shipping?

Answer

Duties and Taxes are determined by the recipient’s country of Import.

Question 10

Is signature required at time of delivery?

Answer

A signature will be required for orders valued at over $1000.

Question 11

How Long does it takes to process a return?

Answer

It typically takes 5-7 business days from receipt of your item((s) at our warehouse to process a refund. It could take up to 15 days for a refund to reflect on your credit card. Please contact your bank for further information.

Question 12

Do you ship internationally?

Answer

Yes! We ship to most international countries

Question 13

What is the cost to ship internationally?

Answer

There is a $35 shipping fee to Canada. A $50 fee is charged to ship to all other countries, Any applicable duties, and taxes as determined by the destination country’s customs authority are not included and are due upon delivery.

Question 14

Do you ship to P.O. boxes or APO/FPO addresses?

Answer

Except for APO/FPO, we do not ship to P.O. Boxes. A note that All APO / FPO shipments will be shipped through the United States Post Office

Question 15

What is the time frame to ship an international order?

Answer

Please allow 7-14 days for orders to be shipped.

FAQ

Frequently asked questions

ORDERING