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  • How is sales tax calculated?
    Sales tax is collected on all orders based on the buyer’s state.
  • What payment methods do you accept?
    We accept all major credit cards.
  • When will my credit card by charged?
    Credit cards are charged during the check-out process
  • Can I change or cancel my order?
    We can change or cancel your order prior to shipping. Please contact admin@madameadassa to cancel or change an order.
  • How do I check on the status of my order?
    We recommend that you create an account in order to view your order through-out the process.
  • Can I return a final sale item?
    Sorry. Final sales are non-refundable
  • How do I return an item?
    You will need to request a return authorization number in order to return any orders to us. Please place shipping label on the outside of package and drop-off at any Fedex location.
  • What is your return policy?
    We only accept returns of unworn, unwashed, & undamaged merchandise with all tags still intact. Items must be returned within 7 days of delivery date in order for a refund to be processed.. We do not accept returns for jewelry, body suits or final sale items For all other returns, please contact: to request a return authorization number Please note: returns will not be accepted without a return authorization number Goods must be postmarked within 3 days of authorization Shipping charges are not refundable We only accept returns for items purchased on
  • How Long does it takes to process a return?
    It typically takes 5-7 business days from receipt of your item((s) at our warehouse to process a refund. It could take up to 15 days for a refund to reflect on your credit card. Please contact your bank for further information.
  • How much duty/tax will I have to pay for international shipping?
    Duties and Taxes are determined by the recipient’s country of Import.
  • Is signature required at time of delivery?
    A signature will be required for orders valued at over $1000.
  • Do you ship internationally?
    Yes! We ship to most international countries ​
  • What is the cost to ship internationally?
    There is a $35 shipping fee to Canada. A $50 fee is charged to ship to all other countries, Any applicable duties, and taxes as determined by the destination country’s customs authority are not included and are due upon delivery.
  • What is the time frame to ship an international order?
    Please allow 7-14 days for orders to be shipped.
  • Do you ship to P.O. boxes or APO/FPO addresses?
    Except for APO/FPO, we do not ship to P.O. Boxes. A note that All APO / FPO shipments will be shipped through the United States Post Office
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