FAQ

Frequently asked questions

ORDERING

How is sales tax calculated?

Sales tax is collected on all orders based on the buyer’s state.



When will my credit card by charged?

Credit cards are charged during the check-out process



Can I change or cancel my order?

We can change or cancel your order prior to shipping. Please contact admin@madameadassa to cancel or change an order.



How do I check on the status of my order?

We recommend that you create an account in order to view your order through-out the process.



What payment methods do you accept?

We accept all major credit cards.



RETURNS, REFUNDS & EXCHANGES

Can I return a final sale item?

Sorry. Final sales are non-refundable



How do I return an item?

You will need to request a return authorization number in order to return any orders to us. Please place shipping label on the outside of package and drop-off at any Fedex location.



What is your return policy?

We only accept returns of unworn, unwashed, & undamaged merchandise with all tags still intact. Items must be returned within 7 days of delivery date in order for a refund to be processed.. We do not accept returns for jewelry, body suits or final sale items For all other returns, please contact: admin@madameadassa.com to request a return authorization number Please note: returns will not be accepted without a return authorization number Goods must be postmarked within 3 days of authorization Shipping charges are not refundable We only accept returns for items purchased on madameadassa.com



How much duty/tax will I have to pay for international shipping?

Duties and Taxes are determined by the recipient’s country of Import.



Is signature required at time of delivery?

A signature will be required for orders valued at over $1000.



How Long does it takes to process a return?

It typically takes 5-7 business days from receipt of your item((s) at our warehouse to process a refund. It could take up to 15 days for a refund to reflect on your credit card. Please contact your bank for further information.



SHIPPING & BILLING

Do you ship internationally?

Yes! We ship to most international countries ​



What is the cost to ship internationally?

There is a $35 shipping fee to Canada. A $50 fee is charged to ship to all other countries, Any applicable duties, and taxes as determined by the destination country’s customs authority are not included and are due upon delivery.



Do you ship to P.O. boxes or APO/FPO addresses?

Except for APO/FPO, we do not ship to P.O. Boxes. A note that All APO / FPO shipments will be shipped through the United States Post Office



What is the time frame to ship an international order?

Please allow 7-14 days for orders to be shipped.



MADAME ADASSA