FREQUENTLY ASKED QUESTIONS
Sales tax is collected on all orders based on the buyer’s state
Credit cards are charged during the check-out process
We can change or cancel your order prior to shipping. Please contact admin@madameadassa to cancel or change an order.
We recommend that you create an account in order to view your order through-out the process.
RETURNS, REFUNDS & EXCHANGES
It typically takes 5-7 business days from receipt of your item((s) at our warehouse to process a refund. It could take up to 15 days for a refund to reflect on your credit card. Please contact your bank for further information.
Sorry. Final sales are non-refundable
You will need to request a return authorization number
in order to return any orders to us. Please Place shipping label on the outside of package and drop-off at any Fedex location.
We only accept returns of unworn, unwashed, & undamaged merchandise with all tags still intact. Items must be returned within 14 days of delivery date in order for a refund to be processed..
We do not accept returns for earrings, body suits or final sale items
Please contact: to request a return authorization number
Please note: returns will not be accepted without a return authorization number
Goods must be postmarked within 3 days of authorization
Shipping charges are not refundable
A restocking fee of $7.00 will be deducted from your total refunded amount
We only accept returns for items purchased on madameadassa.com
SHIPPING & BILLING
Yes! We ship to most international countries
Duties and Taxes are determined by the recipient’s country of Import.
There is a $35 shipping fee to Canada. A $50 fee is charged to ship to all other countries, Any applicable duties, and taxes as determined by the destination country’s customs authority are not included and are due upon delivery.
We accept all major credit cards.
Sorry. Except for APO/FPO, we do not ship to P.O. Boxes. A note that All APO / FPO shipments will done by using the United States Post Office
A signature will be required for orders valued at over $1000.