Shipping Policy
We ask that you allow us between 7-14 business days for your orders to be shipped.
Orders received after 3PM (PST) may not be processed until the following day.
Once your order is received, you will received notification of your order status.
Once we are ready to ship out your order, we will notify you of the delivery date and carrier.
Return & Exchange Policy
If you are not fully satisfied with your order, you may *return the item(s) for a full refund of the purchased price. We gladly accept returns by mail. We recommend that you send your package insured with tracking, as we cannot assume responsibility for compensation in the event that return packages are lost, stolen, or mishandled. For all returns please send to the below:
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We will gladly refund or exchange products purchased via online store that are returned within 7 business days of your shipment delivery date. Business day means a day other than a Saturday, Sunday or statutory holiday. Products must be in the original state; unwashed, unworn and ticketed and must be accompanied by the Original Packing slip invoice for the price paid.
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Jewelry, bodysuits, swimwear, underwear, custom- made products are "final sale" with no possibility of refund or exchange unless the merchandise was found to be defective. Leggings in original packaging are refundable and must meet original condition state noted above. No returns on final sale items.
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Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are not refundable.
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You will receive an email when your refund has been processed. Please retain your shipping note until you have received your refund. • If you would like to make an online exchange, please return the original item for a refund, log into your account and place a new order for the preferred item.
Special note on custom-made designs ordered at showroom:
A non-refundable deposit totaling no less than 50% of the cost of the merchandise is required before work will begin. A fitting will be scheduled based on mutual agreement. The final 50% of the cost of the merchandise is due at the fitting. Please note there are no refunds on custom-made designs. Note too, there is a shipping fee for all merchandise. Package once shipped will be fully tracked and a signature will be required for delivery.